Privacy & cookies protection charter

At Durix Galerie, we attach great importance to the protection of your privacy and the security of your personal data. We are committed to complying with all applicable laws and regulations relating to the protection of personal data, including the General Data Protection Regulation (GDPR).

Collection of personal data

When you make a purchase on our site, we collect the following information:

  • Full Name
  • Address
  • E-mail address
  • Phone number

We need this information to process your order and provide you with effective customer service. We do not collect payment information such as credit card numbers or banking information as all payments are processed by third parties such as PayPal.

Use of personal data

We use the personal data we collect for the following purposes:

  • Processing your order and shipping your purchases
  • Respond to your customer support and assistance requests
  • Improving our website and customer service
  • Communicating with you about our products, special offers and events

Sharing of personal data

We do not share your personal data with third parties, except our delivery service providers (GLS, DHL) for shipping your purchases. These service providers are required to comply with the same personal data protection standards as us.

Security of personal data

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse or accidental loss or destruction.

Duration of retention of personal data

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, unless we have a legal obligation to keep it for longer.

Right of access, rectification and deletion

You have the right to access, correct or delete your personal data at any time. If you wish to exercise any of these rights, please contact us at the following email address: durixgalerie@outlook.fr.

Shipping and returns conditions

Free delivery in mainland France All our orders are shipped with GLS, DHL. This allows art editions to be shipped worldwide and in the best conditions, while maintaining quality and authenticity.

Collection of personal data

When you make a purchase on our site, we collect the following information:

  • Full Name
  • Address
  • E-mail address
  • Phone number

We need this information to process your order and provide you with effective customer service. We do not collect payment information such as credit card numbers or banking information as all payments are processed by third parties such as PayPal.

Shipping

Delivery times are estimated as follows:

  • France and EU: 5-6 working days
  • USA: 9-10 business days
  • Rest of the world: 9-10 business days

Once your order is confirmed and ready to ship, you will receive an email from us (via GLS or DHL). When your order leaves our warehouse, you will receive another email with a tracking number to track your order in real time. If you do not receive your order within the estimated time frame, please contact us at the following email address: durixgalerie@outlook.fr.

Returns

If you are not satisfied with your purchase, you can return it within 14 days of receipt. Please contact us at the following email address: durixgalerie@outlook.fr for return instructions. You will be responsible for return shipping costs unless the product is defective or we made an error during shipping. We will refund the full amount of your purchase within 14 days of receiving your return.